Nielsen, J. (2012). Usability 101: An Introduction to Usability. Nielsen Norman Group, (pp. 1-6). https://www.nngroup.com/articles/usability-101-introduction-to-usability/

In Jakob Nielsen’s (2012) article, “Usability 101: An Introduction to Usability” he exposed usability as a “quality attribute that assesses how easy user interfaces are to use” (p. 1). Nielsen dissected usability by identifying the five components (learnability, efficiency, memorability, errors, and satisfaction), various definitions (utility, usability, useful), the first law of ecommerce, the effect on budget and profit, improvement through user testing, the process, and the location. Nielsen’s purpose was to demonstrate “Usability and utility are equally important and together determine whether something is useful: It matters little that something is easy if it’s not what you want” (p. 2). Nielsen’s intended audience was anyone who needed to know the basic usability facts and their important role in everyday lives. Nielsen explained usability in simple, digestible terms with definitions that were easy to understand and comprehend.