Lauer, C. & Brumberger, E. (2016). Technical Communication as User Experience in a Broadening Industry Landscape. Technical Communication, 63(3), (pp. 248-264).

In Claire Lauer and Eva Brumberger’s (2016) article, “Technical Communication as User Experience in a Broadening Industry Landscape” they argued that “technical communication work shares traits and competencies with the field of UX and that technical communicators who are not already doing UX work are well qualified to expand their career paths into the UX field and could, in fact, play a central role in UX” (p. 248). Lauer and Brumberger analyzed 502 UX job listings on Monster.com, conducted a content analysis of the job descriptions, noted five emerging categories (Designer, Developer, Architect, Manager, and Researcher), the emergence of technical communicators being ideally suited for jobs in user experience, the emphasis on communication, the need for an enhancement of technology skills, and the inclusion of a portfolio of UX accomplishments required as part of the final capstone project for students. Lauer and Brumberger’s purpose was to demonstrate that “If technical communicators claim a more central role in UX, they will be able to shape the user’s experience beyond content and usability, thereby improving interactions with information products at every stage of the process” (p. 263). Lauer and Brumberger’s intended audience was technical communicators unaware of how qualified they are or could be to become a user experience expert. Lauer and Brumberger utilized a unique approach to discovering information that had gone unexplored and their research could greatly benefit technical communicators and the job field of UX.